Verizon Wireless voted best Cellular service. [Archive]

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DJ Timmy Richardson

08-13-2003, 06:11 AM

How's your cell service rate?

J.D. Power study finds Verizon Wireless has best network quality while Alltel's is worst.
July 31, 2003: 6:23 PM EDT
By Peter Valdes-Dapena, CNN/Money Staff Writer

NEW YORK (CNN/Money) - Verizon Wireless has the best-quality cellular network, according to a study by J.D. Power and Associates. Nextel was a close second.

For their Wireless Network Quality Assessment Study, the market research and customer satisfaction survey company polled 16,800 wireless telephone customers. Wireless companies were ranked on a scale, with 100 representing an average score. Scores above 100 represented better network quality.

Verizon (VZ: Research, Estimates) scored best at 104. Nextel (NXTL: Research, Estimates) and Cingular followed, with scores of 103 and 101, respectively.

AT&T Wireless (AWE: Research, Estimates) was average while Sprint PCS (PCS: Research, Estimates), with 95, and T-Mobile, with 94, were below average. Alltel (AT: Research, Estimates) was ranked last with a score of 93.

To rate the quality of wireless companies' networks, the survey asked about common cell-phone problems such as dropped or disconnected calls, static and interference, and voice distortion. Problems were scored for importance by comparing the frequency with which the problem was reported in each survey with the overall customer satisfaction reported in the survey.

Problems that were found to have a large impact on customer satisfaction carried the most weight in wireless companies' final network quality scores. For instance, dropped or disconnected calls had the most impact, representing 32 percent of the score. Static and interference was weighted at 29 percent. No immediate voicemail notification was weighted at just 4 percent and no immediate text message notification was rated as the least important issue at a weighting of just 1 percent.

Network quality can have a major impact on customer retention, according to Kirk Parsons, senior director of wireless services for J.D. Power. Intent to switch carriers increases proportionally to the number of network quality problems reported by the customer. Those who indicated they were "definitely" likely to switch carriers in the next year reported 19 percent of calls having static and interference. That's more than twice the average rate of 9 percent. Those who said they would "definitely not" switch reported that problem with only 5 percent of calls.

The survey revealed that the average cellular customer uses the phone for 360 minutes, or six hours, each month. Customers receive an average of 14 voicemail and 7 text messages each month and 60 percent of calls are made outdoors. Of those, 62 percent take place in cars.

People living in the Northeast reported the worst network quality, with a score of 92 overall, while those in the North Central region reported the best with a score of 104. The Southeast had the second-best quality with a score of 102.

statuskuo

08-13-2003, 07:25 AM

Don;t you have sprint??

I can;t believe Sprint doesn;t use SIM cards.

T-Mobile is spotty at times in the city. on Si, it's fvcking obsolete.

Drrtynewyork

08-13-2003, 07:29 AM

i use verizon as well. no complaints really here

Leslie

08-13-2003, 07:34 AM

AT&T sucks and I am finally getting rid of them after 6 years - besides, Verizon has better phones.

JoeB

08-13-2003, 07:38 AM

had sprint for the longest time but then i switched over verizon wireless and i'm actually very impressed and don't plan on switching up for some time. thank god i don't get charge for roaming calls anymore which was killing me when i had sprint.

i.be.me

08-13-2003, 07:38 AM

Originally posted by Leslie:
AT&T sucks... ditto ditto ditto ditto ditto!

Wish I knew about this article a while ago. I switched from Verizon to AT&T and boy am I sorry!

08-13-2003, 07:41 AM

I have a Sprint phone, and I don't really have problems with it. I wish I would have read this article earlier though, I wanted a Verizon phone, but my hubby said that Sprint had a better network.

GROOVE VICTIM

08-13-2003, 07:58 AM

Down in the South Alltel is the main company down here for Cellular phones. Sorry as hell too. Verizon has slowly creeped into many areas down here. Cingular wireless is wack also.

Peace

MYOR

08-13-2003, 08:08 AM

I have sprint and it sucks I just don't want to go thru the hassle of changing my #.. but just might have to do it :( Especially since my cell phone is my only phone.

Leslie

08-13-2003, 08:14 AM

Originally posted by MYOR:
I have sprint and it sucks I just don't want to go thru the hassle of changing my #.. but just might have to do it :( Especially since my cell phone is my only phone. Supposedly in November you'll be able to switch carriers and keep your number. The phone companies have been fighting this feature saying it would cost to much to support the portability - but Verizon came out and reversed their stance and have endorsed the feature.

MYOR

08-13-2003, 08:25 AM

Originally posted by Leslie:
<blockquote>quote:<hr />Originally posted by MYOR:
I have sprint and it sucks I just don't want to go thru the hassle of changing my #.. but just might have to do it :( Especially since my cell phone is my only phone. Supposedly in November you'll be able to switch carriers and keep your number. The phone companies have been fighting this feature saying it would cost to much to support the portability - but Verizon came out and reversed their stance and have endorsed the feature. [/QUOTE]That is Great especially since my contract runs out in Nov.. graemlins/thumbsup.gif

Tony Cano

08-13-2003, 09:53 AM

Sprint, Verizon, Alltel and Nextel are some of my biggest customers. They all operate on Mot infrastructure equipment. My only guess is that they have more base stations spread accross their network than their competitors giving them better coverage. graemlins/conf44.gif

Keith Blackstone

08-13-2003, 09:55 AM

Hmm I guess I'm seriously in the minority for having At&t and actually enjoying it... they've been great for me... smile.gif

Might check out verizon if I can keep my phone number the same tho...

JMJ

08-13-2003, 10:13 AM

Originally posted by Keith Blackstone:
Hmm I guess I'm seriously in the minority for having At&t and actually enjoying it... they've been great for me... smile.gif

Might check out verizon if I can keep my phone number the same tho... I have no problem with AT&T either, other than poor reception inside the house, but that might not be their fault......JMJ

The Real Dragonfly Jones

08-13-2003, 10:24 AM

Got a Nextel... Can't complain. Direct Connect is really useful at times.

Chris Conrad

08-13-2003, 10:26 AM

it's not so much about infrastructure as to what system they are running...in the US, there are several competing cellular systems, unlike the rest of the world which is mostly GSM...

i'll list the major providers discussed and what they use...

Verizon - mostly CDMA digital coverage, some analog in various areas...their CDMA network is pretty built up and constantly expanding...however, be aware that in many remote areas it turns to analog coverage...their CDMA system however is the older low frequency one, which according to some scientific papers i read is better at overall coverage than the higher CDMA system, which Sprint uses...Verizon seems to be the best overall service people are happy with and seems to have the best coverage...

Sprint PCS - i personally have this and have used it since late 1999...it is a CDMA digital system, at the new higher frequency, 1900 Mhz i believe...this is a similar system as is being used and pushed in Japan and other asian countries...also, i believe it is the only system of its kind in the US...by the way, Virgin mobile in the US is really Sprint PCS...Sprint also provdes analog roaming, but that gets passed on to other carriers such as Verizon, AT&T or Cingular...overall i like it, it used to suck big time, but for most of the NJ/NY area its good..coverage is still very limited in rural areas but is constantly expanding...also has improved big time since i started with them in 1999, and i have a great plan...i keep this service because of the technology it uses mostly...also, in Montreal i can roam on Bel Mobility, a similar 1900 Mhz system...

AT&T - Uses a combo of old analog service and TDMA digital...TDMA digital is the old standard and essentially sucks...i can't stand calling people with AT&T, bad sound quality and constantly dropping calls...most of AT&T's coverage is actually ANALOG, which explains most of the bad sound quality...people are sold on the digital service without ever looking at their actual coverage map and the breakdown of digital versus analog service...most of north jersey and the nyc area is under the digital coverage, but if you move south or west, its all analog for the most pasrt...i'm not sure as to whether this situation has improved or not...

Cingular - same exact sh*t as AT&T...formerly known as either Cellular One or Comcast in many areas, same netwrok as AT&T...in toerh words, it sucks...by the way, TDMA digital for the most part is considered obsolete and on it's way out...

Nextel - uses a system that is an offshoot of TDMA digital, IDEN i believe it is called...personally..I HATE NEXTEL...calling someone on a Nextel phone, especially in my area is a nightmare half the time and impossible on weekends...my friends on Nextel get messages mad late or never, and when a call does go through, it sounds like pure garbage...NExtel is also the latest fad of the ghetto fabulous, with every using its 'direct connect' feature at the rudest possible times in public...unless you are some sort of contractor or delivery guy who is required to have Nextel, avoid it...

T Mobile - formerly known as Voicestream and Omnipoint...i had omnipoint back in 97 i think and coverage was extremely limited at the time...anyway..this the US's main GSM service provider...GSM is the cellular standad on europe and half the world...basically an advanced form of TDMA digital that was pursued heavily in europe and such...however...the US GSM system uses different frequencies of course from the rest of the world, so your phone will not work ourside of the US unless you have a multiband or 'world' phone...to answer Kai's question...GSM phones use SIM cards, this is why T Mobile has them...most other carriers and systems such as Sprint do not...T Mobile shows promise, and i wish we had a more extensive GSM netwrok here in the US...

by the way, since the Iraqi war, the US is trying to push a US CDMA system into place as the main Iraqi cellular infrastructure...i believe they currently have a GSM system in place...

my personal picks for cell carriers are Sprint and Verizon...for coverage, up to date technology and sound quality...

Tony Cano

08-13-2003, 11:13 AM

Sprint, Alltel, Horizon all are CDMA 1.9Ghz.

Verizon are CDMA 800Mhz.

Nextel uses a combination of GSM and CDMA. They use the GSM base stations and CDMA transcoders. Operating software is different.

Japan(KDDI) operates on CMDA 830-870Mhz.

All have transitioned to 1X technology which is 2.5 generation.

Assuming the same coverage area, a system with more base stations will out perform the other. so the network design is critical too.

tc

[ August 13, 2003, 12:59 PM: Message edited by: Tony Cano ]

mhd

08-13-2003, 11:24 AM

t-mobile promises to be the wave of the future, apparently, especially since through them you have access to a huge variety of phones that can't other wise be used in the states. i use verizon because of their superior coverage in my area. funny, there is a huge worldwide community, like this one, obsessive about cellular as we are about house

Tony Cano

08-13-2003, 12:01 PM

Originally posted by mhd:
t-mobile promises to be the wave of the future, apparently, especially since through them you have access to a huge variety of phones that can't other wise be used in the states. i use verizon because of their superior coverage in my area. funny, there is a huge worldwide community, like this one, obsessive about cellular as we are about house t-mobile is on to something big. the motorola 2 ways are no longer in style with the hip hop scene. everyone has switched over the t-mobile unit which offers internet.

[ August 13, 2003, 01:02 PM: Message edited by: Tony Cano ]

Chris Conrad

08-13-2003, 12:28 PM

Originally posted by Tony Cano:
Sprint, Alltel, Horizon all are CDMA 1.9Ghz.

Verizon are CDMA 800Mhz.

Nextel uses a combination of GSM and CDMA. They use the GSM base stations and CDMA transcoders. Operating software is different.

Japan(KDDI) operates on CMDA 830-870Mhz.

All have transitioned to 1X technology which is 2.5 generation.

Assuming the same coverage area, a system with more base stations will out perform the other. so the network design is critical too.

tc thanks for the details...i agree with the netwrok design, i was just referring to AT&T & Cingular sucking because of the TDMA and their heavy reliance on the old analog network...

i was under the impression that Nextel used IDEN technology, and thet Iden is a variation of TDMA...at least from what i read...

GROOVE VICTIM

08-13-2003, 12:36 PM

Mr. Cano, will there come a time when we will no longer have to purchase new phones everytime we activate new service from another company?

Some of these companies use Nokia, Motorola, Kyerceras, and LG phones, most of them are the same models.

Peace

Chris Conrad

08-13-2003, 12:41 PM

Originally posted by GROOVE VICTIM:
Mr. Cano, will there come a time when we will no longer have to purchase new phones everytime we activate new service from another company?

Some of these companies use Nokia, Motorola, Kyerceras, and LG phones, most of them are the same models.

Peace they are the same models, yet on different systems as i mentioned...Verizon will have the same phone in a CDMA model and AT&T will have the same one in a TDMA model...and since all the companies currently compete with one another, they probably won't make a 'universal' phone any time soon...also i believe the phone ESN's are assigned per company also...

Tony Cano

08-13-2003, 01:05 PM

fortunately or unfortunately, i work for motorola's after market support. iden is actually a division of motorola. (we) motorola offer cdma and gsm infrastructure. iden takes advantage of existing hardware designs.

Groove - to answer your question, graemlins/conf44.gif
i am not as close to the subscriber division (phones).

tc

i.be.me

08-13-2003, 01:07 PM

Originally posted by JMJ:
<blockquote>quote:<hr />Originally posted by Keith Blackstone:
Hmm I guess I'm seriously in the minority for having At&t and actually enjoying it... they've been great for me... smile.gif

Might check out verizon if I can keep my phone number the same tho... I have no problem with AT&T either, other than poor reception inside the house, but that might not be their fault......JMJ [/QUOTE]Glad your AT&T phone works for you. It's gotta work for somebody!

I get terrible reception in the house (step outside and it is fine)... all over town my calls drop, and lots of other places (i.e. NYC) it should work! I think it is AR15firing.gif AT&T's fault.

In November, Verizon I'll be running back to you!

GROOVE VICTIM

08-13-2003, 01:26 PM

Originally posted by Tony Cano:
fortunately or unfortunately, i work for motorola's after market support. iden is actually a division of motorola. (we) motorola offer cdma and gsm infrastructure. iden takes advantage of existing hardware designs.

Groove - to answer your question, graemlins/conf44.gif
i am not as close to the subscriber division (phones).

tc Ohh well, I would like to upgrade to a national plan using Verizon since they recently took over Cellular One's local office in my town but I would hate to get rid of my phone.

Peace

Ish

08-13-2003, 01:54 PM

I have Sprint, and although the call quality is decent, I have had nothing but horrible experience with their customer service.

Ive had the phone for 3 months now, just recieved my first paper bill last week, and had my phone shut off three times, been hung up on by representatives 2 times (I wasn't even being loud/rude/attitude just asking for supervisors)

From reading around it seems customer service sucks for all the cimpanies though. I hate the feeling of having no power with s service like this, but I guess its the reality.

*sigh* graemlins/jpshakehead.gif mad1.gif

Chris Conrad

08-13-2003, 02:09 PM

Originally posted by Ish:
I have Sprint, and although the call quality is decent, I have had nothing but horrible experience with their customer service.

Ive had the phone for 3 months now, just recieved my first paper bill last week, and had my phone shut off three times, been hung up on by representatives 2 times (I wasn't even being loud/rude/attitude just asking for supervisors)

From reading around it seems customer service sucks for all the cimpanies though. I hate the feeling of having no power with s service like this, but I guess its the reality.

*sigh* graemlins/jpshakehead.gif mad1.gif fortunately, in 4 years i've been with them, i've only dealt with them once or twice via telephone. i've had several phones with them, about to switch to a newer model again. i know that if you do not pay on time, and you do get shut off, they do give you a hard time turning it back on...supposedly they've clamped down a lot recently on people not paying on time, hence a lot of people's furstration i've heara bout is in dealign with them over the phone to get it turned back on in a timely fashion...i do everything online with them, including pay my bill or switch plans or options. except for my voicemail going crazy once a year or so, it's been pretty good, especially after i upgraded from my first phone with them.

Tony Cano

08-13-2003, 02:11 PM

i have nextel. their customer service sucks! phone service is okay at best.

tc

ChiJAM

08-13-2003, 02:26 PM

I have T-Mobile and no complaints. The "World" phones are nice, too. I've used my phone on the East Coast, Chicago and Montreal and never had a problem. They grandfathered me in on a nice plan, too--$20/month for 60 "anytime" minutes, free weekends and unlimited text messaging. I drove up to Montreal with a partner from NY and he had no service up there (AT & T). 5 minutes after I crossed into Montreal, I was automatically switched to T-Mobile's Montreal partner, Microcell. I used the Microcell network and didn't even incur long distance or roaming fees. I'm never switching. As mentioned already, number portability will be available on cell phones soon, too.

ChiJAM

[ August 13, 2003, 03:30 PM: Message edited by: ChiJAM ]

Chris Conrad

08-13-2003, 02:39 PM

Montreal has a GSM carrier as well, Fido i think, that's probably what it switched over to when you drove up there...

i noticed on my sprint phone, i can drive several miles over the border before losing it and switching it over to Bel Mobility, their 1900Mhz CDMA carrier...

ChiJAM

08-13-2003, 02:59 PM

Montreal has a GSM carrier as well, Fido i think, that's probably what it switched over to when you drove up there...
It was tripped out because I'm driving along reading these French signs and I receive a text message that says: "Welcome to Canada". It gives me all of the emergency numbers, customer service numbers, etc. The reception was flawless, too--all throughout Montreal, up on Mount Royal, in basements, etc. I was impressed.

ChiJAM

jcapeverde

08-13-2003, 11:17 PM

Originally posted by ChiJAM:
I have T-Mobile and no complaints. The "World" phones are nice, too. I've used my phone on the East Coast, Chicago and Montreal and never had a problem. They grandfathered me in on a nice plan, too--$20/month for 60 "anytime" minutes, free weekends and unlimited text messaging. I drove up to Montreal with a partner from NY and he had no service up there (AT & T). 5 minutes after I crossed into Montreal, I was automatically switched to T-Mobile's Montreal partner, Microcell. I used the Microcell network and didn't even incur long distance or roaming fees. I'm never switching. As mentioned already, number portability will be available on cell phones soon, too.

ChiJAM T-Mobile has good customer service. I got shut off before and was restored within a half hour, although they tell you it takes up to 24 hours. I dropped a phone that got run over & a replacement was sent fast. They keep a record of all your calls to them, so it's documented for future reference. Service is another story. I get "System Busy", dropped calls and spotty reception frequently. I want to keep my number & switch in November to Verizon, but from what I'm reading here, I won't be able to get a phone that uses a Sim card with them.

mdpm99

08-14-2003, 06:26 AM

Verizon is trying to move jobs out of our community.
The workers at the company and their union are asking
people to pledge to switch their local phone service
provider if it is needed. Right now they're hoping
the company settles the contract. You can sign the
pledge by clicking on the link below.

http://www.unionvoice.org/campaign/verizonpledge?rk=OdaK1in1spzgW

***********************************************
Click on the link below for more information
from your union, online activism and benefits.
http://www.unionvoice.org/wfn/join.html
***********************************************

[ August 14, 2003, 07:27 AM: Message edited by: david mancuso ]

Huey P. Freeman

08-14-2003, 08:16 AM

Originally posted by Chris Conrad:
<blockquote>quote:<hr />Originally posted by Tony Cano:
Sprint, Alltel, Horizon all are CDMA 1.9Ghz.

Verizon are CDMA 800Mhz.

Nextel uses a combination of GSM and CDMA. They use the GSM base stations and CDMA transcoders. Operating software is different.

Japan(KDDI) operates on CMDA 830-870Mhz.

All have transitioned to 1X technology which is 2.5 generation.

Assuming the same coverage area, a system with more base stations will out perform the other. so the network design is critical too.

tc thanks for the details...i agree with the netwrok design, i was just referring to AT&T & Cingular sucking because of the TDMA and their heavy reliance on the old analog network...

i was under the impression that Nextel used IDEN technology, and thet Iden is a variation of TDMA...at least from what i read... [/QUOTE]Actually you impression is correct they do use IDEN and it is in essence TDMA.

Huey P. Freeman

08-14-2003, 08:19 AM

MsAlayneous

08-14-2003, 08:39 AM

I just switched from ATT to t- mobile and already my calls r getting cut off.. thinking of seeing if theres an initial time period I can cancel this new contract...
or maybe its just the quality of the free phone they give out with it. does the phone itself have different strengths?

Huey P. Freeman

08-14-2003, 08:41 AM

BTW AT&T Wireless has won the JD Power and Associates award in Chicago 4 years in a row for customer service and network quality. All wireless service will vary in performance. I have worked in the industry for 7 years. I have worked for, or sold at one time, every wireless service in Chicago. I have heard " Insert Carrier Here sucks" all throughout my career. No carrier has been immune. NONE. It depends on a lot of factors everything from what handset you have to what the building you are making your call from is made up of. All these factors vary throughout a network. As will customer experiences. Alot of times people have unrealistic expectations when it come to WIRELESS phones. I stress the term wireless to point that is not tethered like your home phone. It operates off radio waves, not a signal being sent through a wire. It will never be that reliable.

[ August 14, 2003, 09:43 AM: Message edited by: Eargasm ]

Huey P. Freeman

08-14-2003, 08:46 AM

Originally posted by deepred:
I just switched from ATT to t- mobile and already my calls r getting cut off.. thinking of seeing if theres an initial time period I can cancel this new contract...
or maybe its just the quality of the free phone they give out with it. does the phone itself have different strengths? T mobile gives you 3 business days to cancel the contract with no fee. Definately, some phones work better than others.

[ August 14, 2003, 09:47 AM: Message edited by: Eargasm ]

i.be.me

08-14-2003, 09:00 AM

Originally posted by Eargasm:
BTW AT&T Wireless has won the JD Power and Associates award in Chicago 4 years in a row for customer service and network quality. All wireless service will vary in performance. I have worked in the industry for 7 years. I have worked for, or sold at one time, every wireless service in Chicago. I have heard " Insert Carrier Here sucks" all throughout my career. No carrier has been immune. NONE. It depends on a lot of factors everything from what handset you have to what the building you are making your call from is made up of. All these factors vary throughout a network. As will customer experiences. Alot of times people have unrealistic expectations when it come to WIRELESS phones. I stress the term wireless to point that is not tethered like your home phone. It operates off radio waves, not a signal being sent through a wire. It will never be that reliable. I felt the same way before I switched from Verizon. Now that I have AT&T there is a big difference in quality of service. graemlins/cussing.gif

The article that started off this thread just verified my experience.

MsAlayneous

08-14-2003, 09:01 AM

thks. i might go back to att.. i never had any problems.. and i had an ANTIQUE old cell phone --like a brick- I couldve used it for protection

ruse

08-14-2003, 09:47 AM

I've had Verizon for almost 6 months and I have no complaints. Before that, I had a Nokia phone with AT&T service which had to be replaced 3 times and still didnt work. However I commend AT&T for sending a replacement very fast. The other reason I like Verizon is that they resolved a disputed charge of $150 (on an international calling card, which you should never use from any of the major phone companies) by simply removing the charge. I had the same problem with Sprint a few years back and they refused to remove the charge - well, they lost a customer for life.
Plus Verizon sponsors pretty good musical events - such as Roy Ayers and Teddy Pendergrass at Howard U. in DC last year.

mhd

08-14-2003, 10:19 AM

Originally posted by deepred:
I just switched from ATT to t- mobile and already my calls r getting cut off.. thinking of seeing if theres an initial time period I can cancel this new contract...
or maybe its just the quality of the free phone they give out with it. does the phone itself have different strengths? possibly, apparently phones with an internal antenna won't get as good reception as phones with an external or telescoping antenna

mhd

08-14-2003, 10:20 AM

Originally posted by ruse:
I've had Verizon for almost 6 months and I have no complaints. Before that, I had a Nokia phone with AT&T service which had to be replaced 3 times and still didnt work. However I commend AT&T for sending a replacement very fast. The other reason I like Verizon is that they resolved a disputed charge of $150 (on an international calling card, which you should never use from any of the major phone companies) by simply removing the charge. I had the same problem with Sprint a few years back and they refused to remove the charge - well, they lost a customer for life.
Plus Verizon sponsors pretty good musical events - such as Roy Ayers and Teddy Pendergrass at Howard U. in DC last year. ruse, ever heard of global phone for international dialing?

ruse

08-14-2003, 10:52 AM

Originally posted by mhd:
<blockquote>quote:<hr />Originally posted by ruse:
I've had Verizon for almost 6 months and I have no complaints. Before that, I had a Nokia phone with AT&T service which had to be replaced 3 times and still didnt work. However I commend AT&T for sending a replacement very fast. The other reason I like Verizon is that they resolved a disputed charge of $150 (on an international calling card, which you should never use from any of the major phone companies) by simply removing the charge. I had the same problem with Sprint a few years back and they refused to remove the charge - well, they lost a customer for life.
Plus Verizon sponsors pretty good musical events - such as Roy Ayers and Teddy Pendergrass at Howard U. in DC last year. ruse, ever heard of global phone for international dialing? [/QUOTE]Actually MHD I found a website (thaitel.com) that sells calling cards for REAL CHEAP -- usually around 3-5 cents per minute to Bangkok. No connection fees. I'm not sure how they do it. That's cheaper than most local calls here. Plus you can refill your cards online, so I'm hooked.

Huey P. Freeman

08-14-2003, 03:14 PM

Originally posted by mhd:
<blockquote>quote:<hr />Originally posted by deepred:
I just switched from ATT to t- mobile and already my calls r getting cut off.. thinking of seeing if theres an initial time period I can cancel this new contract...
or maybe its just the quality of the free phone they give out with it. does the phone itself have different strengths? possibly, apparently phones with an internal antenna won't get as good reception as phones with an external or telescoping antenna [/QUOTE]NOT TRUE.

i.be.me

08-15-2003, 07:37 AM

Originally posted by Saglady:
<blockquote>quote:<hr />Originally posted by Eargasm:
BTW AT&T Wireless has won the JD Power and Associates award in Chicago 4 years in a row for customer service and network quality. All wireless service will vary in performance. I have worked in the industry for 7 years. I have worked for, or sold at one time, every wireless service in Chicago. I have heard " Insert Carrier Here sucks" all throughout my career. No carrier has been immune. NONE. It depends on a lot of factors everything from what handset you have to what the building you are making your call from is made up of. All these factors vary throughout a network. As will customer experiences. Alot of times people have unrealistic expectations when it come to WIRELESS phones. I stress the term wireless to point that is not tethered like your home phone. It operates off radio waves, not a signal being sent through a wire. It will never be that reliable. I felt the same way before I switched from Verizon. Now that I have AT&T (which I hate!) there is a big difference in quality of service. graemlins/cussing.gif

The article that started off this thread just verified my experience. Verizon IS better than AT&T in my location. [/QUOTE]just to be clear...

[ August 15, 2003, 08:39 AM: Message edited by: Saglady ]